Operations & Business Support Leader
Hello, I'm Helena
Based in Charlotte, NC
© 2025 PSM. All Rights Reserved
Hire Me!INTRODUCTION
Hi I'm Helena, your Operations & Business Support Leader
20+
Years of Professional
Service Experience
95%+
Client Retention
& Repeat Engagement
about
Strong organizations thrive with structure, trusted support, and dependable leadership
I’ve built my career around trusted relationships, reliable execution, and compassionate professionalism. From managing complex schedules to supporting high-expectation clients and coordinating moving parts, I bring order, clarity, and a steady presence to every environment. My goal is simple: make work smoother, people supported, and operations stronger.
resume
Education & Professional Experience
MBA Finance - In Progress
Southern New Hampshire University
BSBA, Industrial/Organizational Psychology
Southern New Hampshire University
Founder & Operations Manager
Personal Solutions Management (PSM)
Services
Professional Licenses & Certifications
Certified Scrum Master
Trained in team coordination, workflow structure, and agile process management.
Licensed Real Estate Broker
Experience operating in highly regulated, client-focused environments with accountability and compliance.
Licensed Insurance Producer
Demonstrates trustworthiness, precision, and strong awareness of consumer protection and regulatory standards.
Notary Public Commission
Reliability, accuracy, confidentiality, and integrity in handling legal documentation.
my skills
My Advantages
Organization & Structure
Client & Relationship Management
Confidentiality & Professional Integrity
Operations & Administrative Support
Continuous Learning & Professional Growth
Communication & Documentation
testimonial
Trusted by Clients
Phil Foden
Director of Envato LLC
“Extremely profressional and fast service!. Drake is a master
of code and he also very creative. We done 3 projects with
him and certain will continue.”
contact
Let's Work Together!
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